Faq

Delivery questions

1. Could I specify the time for my delivery?

It really depends on the place where you would like flowers to be delivered.

Our standard delivery time for major Canadian cities is 9am – 7pm.

If you would like your flowers to be delivered within specific time range you will be able to pick the right option during checkout.

4 options available:

– AM delivery

– Business hours delivery (before 3.30pm)

– after 5 PM delivery

– Standard delivery (9am – 7pm)

Those options are not available everywhere in Canada. If this is the case we will contact you during next 2 business hours after your order placed.

! We never can guarantee exact delivery time.

2. Do you deliver the Same day?

Yes, we do.

Same day delivery available in all major Canadian cities and usually in small towns as well

Regular cut off time for the same day delivery is 2pm (local time)

If we are unable to provide you with the same day delivery we will contact you during next 2 business hours for resolution.

3. Do you deliver on Saturdays?

We do deliver on Saturdays in all major Canadian cities and usually in small towns as well.

However in some areas we don’t deliver on Saturday.

If you will pick Saturday delivery for the area where this option is unavailable we will contact you during 2 business hours after you placed an order.

4. Do you deliver on Sundays?

Currently we don’t deliver on Sundays except of Ottawa city

5. Where do you deliver?

Almost anywhere!

Our logistic model helps us to cover with the Same or Next day delivery territory where 95% Canadians lives.

If we are unable to deliver flowers to the specified area you will be contacted during next 2 business hours after order placed.

6. Who is doing deliveries for you?

In major Canadian cities we have our own contract drivers.

For rural areas or areas which we don’t cover with our own drivers we use Major courier services to make sure that your order will be delivered in time every time.

When we ship your order with courier company we use our super safe Shipping packages to prevent damages of your product during transportation. All flowers are moisturized during transportation. 

If the same day delivery required  for the area where we do not deliver with own fleet then we use Local FTD members to fulfill the order.

7. How can I check the status of my delivery?

Unfortunately currently we don’t provide with automatic live updates regarding delivery of your products.

If you would like to know the status of your order please don’t hesitate to contact us.

8. Could I change the delivery date?

You can change delivery date or delivery time range after you placed your order up to 24 hours prior delivery date. In other cases we can’t guarantee that your request will be proceeded.

9. What do you do if a Person is not available at the moment of delivery?

Residential: Driver makes decision at the moment of delivery. If weather conditions and neighborhood are fine then they leave flowers on the porch or in safe area.

In other case drivers allowed to leave flowers with the neighbors. In this case noticed will be left on the door of where recipient can pick up their flowers.

If driver do not feel comfortable to leave flowers, then they will be returned to the store and we will contact recipient to schedule a delivery. Be advised that in this case Redelivery Fee of 10CAD apply and will be charged to your credit card automatically.

Business: In most of the cases delivery is going to the Reception desk. We are always asking Receptionist to notify Recipient about delivery.

Please specify that the delivery address is a business during checkout in comments field. We are kindly advise to select Business hours delivery option during checkout to prevent delivery after the business is closed. If this is the case, Redelivery Fee of 10 CAD will be automatically charged to your credit card.

10. Is delivery Free?

Unfortunately nothing is free in this world.

We just trying to be fair with the customer and we letting them see Full picture of the product price until proceeding to checkout.

However Free is only our Standard delivery option which is available for major Canadian cities only between 9am and 7pm.

If you would like to specify the delivery time range then you will need to pay small additional fee.

11. What if my delivery is late?

We are really trying hard to meet all our customers requests.

However things happened and we can fail with delivery of your order in time.

1. We never guarantee exact time of delivery.

2. If we didn’t meet time range you specified during checkout please contact us and Delivery Fee will be reimbursed.

3. If we failed with delivery on specified date please contact us for the resolution. 

12. Can I cancel my order anytime?

Yes, but a cancellation fee of $10.00 applies.

Free Delivery

24x7 Customer Support

Returns and Exchange

Toll Free 1866.677.8885

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